Shipping Policy

Delivery & Shipping Policy — Toylio

Customer Support:
WhatsApp: +91 75675 60701

By placing an order on toylio.in, you agree to the terms outlined in this Delivery & Shipping Policy along with our Terms & Conditions.

If you do not agree, please refrain from placing an order.

1. Standard Delivery Timelines

  • Orders are typically processed within 1–2 working days (excluding Sundays and public holidays).
  • Delivery is usually completed within 5–7 working days across most parts of India.
  • We currently do not offer international shipping.
  • All deliveries are handled by trusted courier partners such as Blue Dart, Delhivery, XpressBees, and others.

Important Note

Delivery timelines are estimates and may vary due to factors beyond our control such as:

  • Weather conditions
  • Lockdowns or government restrictions
  • Strikes or transportation disruptions
  • Unexpected logistical delays

We appreciate your patience and understanding in such situations.


2. Shipping Charges

  • Standard Delivery: Free across India on all prepaid and COD orders.
  • Express Delivery (Optional): ₹99 per order (non-refundable). Customers can select this option at checkout if available for their location.
  • All prices displayed on toylio.in are inclusive of applicable taxes.

3. Delivery Process & Tracking

  • Customers must provide complete and accurate shipping details, including a landmark or alternate contact if needed.
  • Toylio will not be responsible for delays or non-delivery caused by incorrect or incomplete addresses.
  • Once your order is dispatched, you will receive an email or SMS containing your courier name and tracking number.
  • You can also track your order anytime in the “My Orders” section on toylio.in.
  • Couriers generally make up to three delivery attempts.
    If delivery fails after these attempts, the order may be cancelled and refunded (for prepaid orders).

4. Cash on Delivery (COD)

  • COD is available for most serviceable pincodes in India.
  • If COD is unavailable for your area, you will be notified during checkout.
  • Repeated refusal of COD orders without valid reason may result in temporary or permanent restriction of COD services for your account.

5. Damaged or Tampered Packages

If your order arrives in a damaged, tampered, or unsealed condition:

  1. Do not accept the package from the delivery person.
  2. Immediately contact our support team via:
    WhatsApp: +91 75675 60701
  3. Include your Order ID and photos/videos of the damaged package.

Once verified, we will arrange a replacement or full refund at no additional cost.

6. Delivery Delays & Limitations

While Toylio strives for on-time deliveries, certain factors may cause delays, such as:

  • Adverse weather or natural disasters
  • Government restrictions, strikes, or lockdowns
  • Unforeseen courier network issues
  • High order volume during peak seasons or sales

In such cases, our team will make reasonable efforts to inform you via your registered email or mobile number.

Toylio is not liable for indirect, consequential, or emotional losses arising from delivery delays beyond our control.

7. Exchanges

  • exchanges are handled via authorized reverse logistics partners.
  • Customers can request a exchange within 3 days of delivery, subject to eligibility.
  • For detailed instructions, please refer to our Exchange Policy page.

8. Customer Support

For delivery or shipping-related queries, please contact:

Email: service.toylio@gmail.com
WhatsApp: +91 75675 60701